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Shipping & Delivery Policy

Welcome to Garner Bears! We are committed to delivering your precious jewelry safely and on time, whether within India or internationally. Please read our Shipping Policy carefully to understand how we handle shipping for your orders.

1. Domestic Shipping (Within India)

Delivery Time: Orders within India are typically delivered within 7-10 business days from the date of dispatch. Custom-made or personalized jewelry may require additional time, which will be communicated during the order process.
Shipping Charges: We offer free shipping on all orders within India unless specified otherwise during promotions or sales.
Order Tracking: Once your order is shipped, we will provide you with a tracking number via email or SMS to monitor the delivery status.
Delivery Partners: We partner with reputable courier services to ensure secure and timely delivery of your jewelry.

2. International Shipping

Delivery Time: International orders are delivered within 10-20 business days, depending on the destination and customs clearance process. Custom-made or personalized jewelry may require additional time, which will be communicated during the order process.
Shipping Charges: Shipping charges for international orders are calculated at checkout based on the destination country and package weight. Any additional charges, such as duties, customs clearance and taxes, are the customer’s responsibility.
Order Tracking: All international shipments include tracking details that will be shared via email.
Customs and Duties: International shipments may be subject to customs duties and taxes as per the laws of the destination country. Garner Bears is not responsible for these charges, and they must be borne by the customer.

3. Packaging

We ensure that all jewelry is securely packaged in tamper-proof and protective materials to prevent damage during transit. Our packaging also includes certification and invoices as required by law.

4. Address Accuracy

Customers are responsible for providing accurate and complete shipping addresses. Garner Bears is not liable for delays or non-delivery resulting from incorrect or incomplete addresses.

5. Order Delays

While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or logistics issues. In such cases, we will keep you informed and provide updates on the status of your order.

6. Shipping Restrictions

Certain countries may have restrictions on importing precious metals or gemstones. It is the customer’s responsibility to ensure compliance with their country’s import regulations.
Garner Bears reserves the right to refuse shipping to locations where legal or logistical restrictions apply.

7. Loss or Damage During Transit

In the unlikely event that your order is lost or damaged during transit, please contact us immediately at [customer support email]. We will assist in resolving the issue, including filing claims with the courier service if necessary.
We recommend inspecting the package upon delivery and reporting any visible damages to the delivery personnel and to Garner Bears within 24 hours.

8. Return and Exchange Shipping

If you wish to return or exchange an item, please refer to our Return and Exchange Policy for instructions. Return shipping charges may apply and will be communicated during the process.

9. Compliance with Indian and International Law

Garner Bears adheres to all applicable Indian and international laws, including:

Export Control Laws: Ensuring compliance with the Export Policy of the Government of India for shipping precious jewelry overseas.
Consumer Protection Laws: Abiding by laws governing fair trade, accurate product descriptions, and customer rights.
Customs Regulations: Following the customs clearance requirements for both domestic and international shipping.

10. Contact Us

For any queries regarding shipping, please contact us at:

Email: orders(at)garnerbears.com
Phone: +91-7045921716
WhatsApp: =91-22-66710000
Hours: 11am - 6pm

We aim to make your shopping experience with Garner Bears seamless and delightful. Thank you for trusting us with your jewelry needs!

Conflict-Free Diamonds - Our Guarantee

We want you to avail the best luxury products with all the necessary and proper certifications. Hence, Conflict-Free Diamonds is Our Guarantee. All Solitaires on Popley and Garner Bears are strictly sought from areas that are free of conflict, based on personal knowledge and/or written guarantees provided by the supplier of diamonds.” We will continue to support and promote any process that works to uphold legitimacy in the diamond trade. You are assured to get home the best quality products with proper certification and free* delivery.

Shop online with the best deals & offers shape of elegance

When you find that your favourite watch brand, like Rado, Calvin Klein, Tissot, Omega or Tag Heuer along with a beautiful pair of diamond earrings, pendant or a platinum ring is available online at very low prices under some great offers, nothing could stop you from owning one. Online jewellery shopping has become so much more comfortable and affordable with the plethora of deals and offers we bring forth on a daily basis. Exciting both women and men alike, offers and deals do rounds on Garner Bears not only with Diamond jewellery, gold jewellery, platinum jewellery but also top-notch brands like Tag Heuer India, Montegrappa, Vertu and lifestyle accessories and so many more. There is something for everyone and that too from the most sought-after brands. We offer you a wide range of luxury watches along with loose solitaires with over a standing collection of 45,000 diamonds in various cuts, colours and sizes.

Apart from the best deals & offers online, you also have the option to pay for your most favourite products using our EMI option. Now you need not refrain from purchasing that expensive watch or diamond rings you always wished to own. It is very easy to shop online for your favourite brands. Wedding jewellery is also assorted for you under various sections like bangles, necklaces, mangalsutras suitable for work wear and more. Engagement rings are trending and a popular choice for an additional sparkle and beautiful memories. It can be a combination of diamond and platinum, Rose-gold is also very stylish and luxurious. A wedding ceremony in one, which sparkles with love, memories and lots of jewellery.

Tune in to the latest fashion jewellery trends by shopping online. Give yourself a jewellery makeover with our collection and one-of- a-kind pieces. From, gold jewellery to bridal and antique jewellery find the latest jewellery designs for earrings, rings, pendants, necklaces, bracelets and lots more!

From precious stones that have an intriguing matrix, to unblemished pearl jewellery and conflict free diamonds, buy online and update your jewellery collection with the latest styles and best brands. Our store has a varied collection of jewellery that will suit your preferred, individual taste. Browse through traditional gold jewellery designs, gold coins for festive occasions. Find the latest jewellery designs for earrings, rings, pendants, necklaces, bracelets in various materials platinum, gold, white gold, rose gold and more to look your coolest best. So whether you are shopping for Mottomo Pearls, royal Rajasthani jewellery, kundan jewellery, Kashmiri Jhumkis or temple jewellery, Garner Bears ships anywhere in India. Indulge in our collection that is alluring and tantalizing.

While the collection of jewellery is vast, if you are a stickler for brands, then we have popular jewellery brands, which include Omega India, Rado, Calvin Klein, Tag Heuer and many more. Don’t forget to browse through the designer jewellery store, which is stocked with some absolutely compelling designer jewellery. With an array of intriguing and delightful styles, you can buy online, jewellery for every single occasion.

So, what are you waiting for? String on the pearls, add glamour with the diamonds, glitter in gold or simply add a touch of attitude with some fashion jewellery! Whether it’s a diaphanous silk saree or formal work wear check out the wide collection of jewellery, sort by price, type, colour, material, brand and customer reviews and zero in on the one of your choice!

Mission & Values

Demonstrating sensitivity to the region paralleled by an understanding of the markets, the Popley Group and Garner Bears’ mission is to build a bridge between the cultures of the East and West and promote luxury lifestyle in India & the Middle East.

Constantly aiming for market leadership in each of its sectors and each sphere of activity, the Group is guided by the philosophy of being "Committed to Excellence". With the aim of optimizing performance of brands, providing quality service and offering a stimulating work environment, the Group cultivates the core values of Excellence, Respect and Entrepreneurial Spirit.

The Garner Bears Initiative

At Garner Bears, we are doing our part to make sure that our customers receive conflict-free diamonds. Specifically, our internal guidelines exceed government requirements,an initiative that provides the following:

Garner Bears does not purchase polished diamonds from sources, which are not professional members of the diamond trade.
Garner Bears has binding contracts with our suppliers, which guarantee that the solitaires they offer to us for sale are conflict-free.

We understand that our customers care where their diamonds come from and we share that concern with you. By shopping GarnerBears.com, we strive to maintain the highest standards including sourcing diamonds from reputable providers. Garner Bears, along with the global diamond industry, has a zero-tolerance policy toward conflict diamonds. Through measures such as the Kimberley Process, which tracks diamonds from mine to market, the industry in partnership with the United Nations, governments, and non-governmental organizations, polices diamond exports to prevent the trade of illegal diamonds.

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Shipping & Delivery Policy